Refund Policy
At Plutus Co., we strive to deliver high-quality Virtual CFO (VCFO) services to meet the needs of our clients. We are committed to ensuring your satisfaction. However, we understand that there may be situations where a refund request is necessary. This Refund Policy explains the conditions under which refunds may be granted and the process for making such a request.
1. Eligibility for Refunds
Refunds are available under the following conditions:
- Service Non-Delivery: If we fail to deliver the agreed-upon services within the specified time frame, you are eligible for a full refund.
- Service Dissatisfaction: If you are dissatisfied with the service quality, we will work with you to resolve the issue. If a mutually satisfactory resolution cannot be achieved, a partial refund may be considered based on the services rendered.
- Duplicate Payment: If you have been charged twice for the same service, we will refund the duplicate payment in full.
2. Non-Refundable Situations
Refunds will not be issued in the following situations:
- Completed Services: Once services have been rendered or delivered according to the agreement, they are considered final and non-refundable.
- Client-Initiated Termination: If you choose to terminate the services prematurely for reasons not related to service quality or non-delivery, no refund will be issued for the remaining period of the contract.
- Change of Mind: Refunds are not available for changes in business needs or situations where you no longer require the service.
3. Refund Request Process
To request a refund, please follow these steps:
- Contact Us: Email our support team at info@plutusco.com with your name, contact information, service details, and reason for the refund request.
- Review Process: We will review your refund request and respond within 5 business days.
- Resolution: If your request meets the conditions outlined in this policy, we will process your refund within 5 business days.
4. Partial Refunds
In some cases, a partial refund may be applicable based on the services already rendered. We will review the work completed and deduct fees for the services provided before issuing a refund.
5. Refund Method
Refunds will be issued to the original payment method used for the purchase. Please note that the processing time may vary depending on your bank or payment provider.
6. Contact Us
If you have any questions or concerns about our use of cookies or this Cookie Policy, please contact us at:
- Email: info@plutusco.com
- Phone: +918527516121